New Royal Adelaide Hospital

Under a Public Private Partnership (PPP); CitadelTech is a member of the Joint Venture team engaged by to deliver the New Royal Adelaide Hospital (nRAH), which is a $1.8 billion major infrastructure project for South Australia Health (SA Health). As well as being a fully functional, high tech hospital; the nRAH also has a role as a tertiary training hospital preparing under-grad and post-grad health professionals for their future.

CitadelTech delivered solutions that save money and contribute to the reduction of greenhouse emissions.

Solutions & Services
  • Video Collaboration & Communications
  • Audio Visual
  • Wayfinding
  • Digital Signage/Kiosk
  • IPTV
  • Consulting & Design
  • Project Management Implementation
  • User Testing & Acceptance
  • PPP
  • Training
  • Barco
  • Cisco
  • Crestron
  • NEC
  • CitadelTech’s VC&C Solution Design Methodology
  • PMBoK
  • ITIL v3

The Business Need

Under the PPP, CitadelTech is responsible for the consultancy, design, project management, implementation, maintenance and ongoing support of all the Audio Visual, Video Conferencing, Wayfinding, Integrated Health Technology, IPTV and Digital Signage solutions for the entire hospital precinct. In consultation with SA Health, CitadelTech has developed a highly innovative and cutting edge solution for the nRAH, catering for the:

  • Technical Suites and Operating Rooms;
  • Teaching and Learning spaces, including a 200 seat Lecture Theatre;
  • Kiosks to support the facility’s Wayfinding/Wayshowing Strategy;
  • Digital Signage for information dissemination; and,
  • IPTV to distribute Free-to-Air television stations.
The New Royal Adelaide Hospital is a true example of next generation, digital integration, unmatched in the Australian Health Sector today.

CitadelTech’s Answer

Within the consortium, CitadelTech is undertaking the design, installation and integration of a range of leading communication technology solutions involving:

  • 40 Technical Suites incorporating fully integrated video conferencing and data recording and telemedicine systems;
  • Lecture theatre supported by six additional learning spaces all supporting remote video conferencing and online collaborative tools;
  • Check-in, Location and Way finding Kiosks throughout the new facility, including visual signage and public information displays;
  • Ongoing maintenance and support

The nRAH is a true example of next generation, digital integration, unmatched in the Australian Health Sector today. CitadelTech’s Solution Architects are utilising best of breed technologies to ensure that the solution is reliable, capable and flexible, which are the key requirements of the brief. In very close consultation with key stakeholders and end user representatives from SA Health and HYLC, ServicePoint have designed a solution that extends the capabilities of this technology hospital to new heights; allowing for the capture, streaming and video conference of live events – live in medical consultation or for later use in training – enabling visual collaboration and communications with personnel from within and external to the hospital precinct. Add to this the capability to guide visitors on their journey through the hospital via electronic Wayfinding technologies; the nRAH is an excellent example of what a next generation health facility should be. The range of spaces and solutions are varied, both in complexity and functionality.


The NRAH team values and appreciates our ability to get the job done and delivery solutions that save money and contribute to the reduction of greenhouse emissions. Our solutions promote benefits in:

  • Productivity – through enabling remote and virtual teamwork, cutting travel expenses and regaining the valuable lost productivity associated with travel;
  • Efficiency – through an improved way finding system supporting patient and visitor flow;
  • Security – minimising risks associated with sensitive health information through building the right security model as part of a fully integrated visual communications solution;
  • Reliability – through providing ongoing maintenance and support includes scheduled technology refreshes to ensure effective and efficient service delivery; and
  • Collaboration – supporting people separated by distance to communicate and work together effectively.