In 2001 CitadelTech was the preferred Integrated VC&C provider to Centrelink. Following the formulation of the Department of Human Services (DHS) over the past two years and Telstra’s successful win of a major ICT contract, CitadelTech continues to be DHS’s Integrated VC&C provider of choice.
CitadelTech was engaged by Telstra to consult, design, implement of provide ongoing maintenance and support services for DHS’s National Videoconferencing Network.
Prior to the formulation of the DHS as a Federal Government Department, CitadelTech provided the same managed services to Centrelink and Medicare for approximately eight years.
As Telstra and DHS’s VC&C technology support partner, CitadelTech has maintained a continuous and sole supplier relationship with Telstra and the DHS for the design, supply, and implementation of various technology and operational enhancements to the DHS Video Network as requirements and technologies change. All services are aligned to our Quality Assurance Processes and industry standard methodologies and certifications including: ITIL v3, PMBoK and ISO 9001:2008.
Flexible and agile service delivery due to inherent knowledge and length of relationship; and reduced travel costs.