The Australian Defence Force

The Australian Defence Force (ADF) is constituted under the Defence Act 1903, its mission is to defend Australia and its national interests. In fulfilling this mission, Defence serves the Government of the day and is accountable to the Commonwealth Parliament which represents the Australian people to efficiently and effectively carry out the Government’s defence policy.

The primary role of Defence is to defend Australia against armed attack. Australia’s defence policy is founded on the principle of self-reliance in the direct defence of Australia, but with a capacity to do more where there are shared interests with partners and allies.

CitadelTech has been supporting the Defence Secure Video Environment (DVSE) since its inception in May 1997. We provide managed services to more than 300 sites nationally and manage an average 1000 DVSE conferences per month.

Solutions & Services
  • End-to-end Video Collaboration and Communications Services
  • Consulting & Design
  • Project Management Implementation
  • User Testing & Acceptance
  • Secure Environment
Methodologies
  • CitadelTech’s VC&C Solution Design Methodology
  • PMBoK
  • ITIL v3

The Business Need

In 1997 the Department required a trusted and experienced Video Communications and Collaboration partner who could consult, design, install, manage and support all VC&C equipment in a secure environment.

Since 1997, The Department of Defence have required a range of industry led but security focused solutions. This included designs and flexible support services to ensure operational costs were predictable and controlled.

This included the ability to provide a dedicated Videoconferencing Network Operations Centre (VNOC) that would support the Department during business hours for domestic business use and 24 x 7 services to all Government deployed capabilities.

The deployed systems include mission critical systems that support the Australian Government activities within the Middle Eastern Area of Operations (MEAO).

The VNOC support capability maintains standard hours to provide a cost effective ad-hoc and scheduled 24×7 support service to over 1000 sites nationally and internationally.

The VNOC needed to be able to support both ISDN and IP video networks as well as cater for fixed and deployable technologies

CitadelTech is responsible for the design, installation and end-to-end managed service of over 30 endpoints per conference across 400 endpoints throughout Australia and overseas.

CitadelTech’s Answer

CitadelTech was engaged by Telstra as the preferred VC&C technology partner to design, implement and manage the solution. CitadelTech has procurement strategies through the relevant Government panels and sole-source arrangements to meet Defence requirements since 1997.

CitadelTech designed a solution to supply visual collaboration and communication technology and services including consultancy, technology, implementation, maintenance, help desk support and managed services (including a dedicated VNOC) to over 1000 sites nationally.

CitadelTech has been operating Australia’s most secured and sensitive VNOC since 1997 in support of the entire Department of Defence and other Security focused Government departments for all of its deployed operations. CitadelTech has the only ITIL aligned VNOC in Australia that supports ISDN and IP video networks in multiple Classified Security environments.

As Telstra’s VC&C technology partner, CitadelTech has maintained a continuous and sole supplier relationship with Telstra for the design, supply, and implementation of various technology and operational enhancements to the DSVE network.

KPI’s in this 24x7x365 mission-critical environment are naturally stringent and CitadelTech has always maintained mission critical capabilities in support of Government operational requirements.. During the last 15+ years, CitadelTech has received numerous letters of commendation from senior ranking Defence personnel for services provided during mission critical events, and commendation for our high-quality of services provided at all times.

Outcomes

Reduced operational costs through access to flexible service support hours to support Defence in mission critical situations.

CitadelTech is also a member of the Defence Industry Support Program (DISP) and has maintained compliancy for the past 15 years. Th DISP requirement has allowed CitadelTech to provide sufficiently security cleared and briefed personnel to meet the Australian Government’s Operational requirements.